Bank BCA was named the Best Retail Bank at The Asian Banker Indonesia Awards 2023
Bank BCA was named the Best Retail Bank at The Asian Banker Indonesia Awards 2023 held on 14 September in Jakarta. The bank has consistently outperformed its peers in terms of financial and market position, digital journey, customer experience, as well as process and technology. It boasts an impressive retail cost-to-income ratio of 36% and has maintained a low gross NPL of only 1.1%.
The bank has been recognised as the Most Preferred Main Bank in Indonesia, chosen by 34% of the bankable population. Consumers cite the bank's personalised services and excellent reputation as the main reasons for their primary engagement.
Thanks to its convenient banking experience, competitive product offerings, and outstanding customer service, Bank Central Asia has earned the title of the Most Recommended Retail Bank in Indonesia.
