The Main Banking Services Available to the Public at the Branches of the Central Bank of Egypt
The Central Bank of Egypt offers a range of banking services aimed at facilitating banking procedures and meeting the needs of individuals and businesses alike. The main services provided at the branches of the Central Bank include: inquiries about deceased persons’ bank accounts, exchanging damaged banknotes, receiving escalated banking complaints, and accepting donation deposits for charities and special funds. These services aim to enhance customer experience and provide integrated banking solutions that help simplify daily financial transactions. This comes as part of the Central Bank of Egypt’s ongoing efforts to offer modern and effective banking services that cater to the needs of the general public across all sectors.
The following report, presented by “Banky”, outlines the key banking services available to the public at the Central Bank of Egypt branches:
1. Inquiries About Deceased Persons’ Bank Accounts
This service is provided to one of the heirs or a legal representative based on a power of attorney that explicitly authorizes the disclosure of the deceased’s bank accounts. The required documents include:
- A copy of the inheritance declaration
- A copy of the deceased’s national ID card or computerized death certificate
- A copy of the applicant’s valid national ID or passport, and the fee payment receipt
- A formal request submitted by one of the heirs or their representative through a notarized power of attorney that explicitly authorizes access to the deceased’s bank accounts
- Original documents must be presented for verification
2. Exchange of Damaged Banknotes
This service is available to the general public, allowing individuals to exchange damaged or torn banknotes for valid ones. The expected time to receive the service is between 5 to 15 minutes.
3. Receiving Escalated Banking Complaints
This service is available to individual and corporate bank clients. Customers can escalate their complaints to the Central Bank if their bank fails to respond within 15 working days or if the response is deemed unsatisfactory. A complaint form, available at the Central Bank branches or on its website www.cbe.org.eg, must be completed and submitted along with the following documents:
- The reference number of the complaint at the bank
- National ID card
- In the case of a representative, a power of attorney or authorization to act on the account
- For companies, a commercial registration certificate and proof of authorization to act on behalf of the company
4. Acceptance of Donation Deposits
This service is available to the general public, allowing donations to be submitted for certain charities and special funds in both Egyptian pounds and foreign currencies.
