Egypt Post Equips Staff with Sign Language Skills to Better Serve PwDs

Egypt Post has launched several training programs on sign language and how to deal with persons with disabilities (PwDs), especially those with hearing and speech impairments. The programs are being offered in cooperation with Ain Shams University (ASU), the Equal Opportunities Unit at the general bureau of Ismailia Governorate, and Suez Canal University in Ismailia.

  The programs target Egypt Post staff, especially customer service employees and administrative officers, to ensure that they can provide all government, financial, and postal services to PwDs in a proper and respectful manner.

  Training Egypt Post staff on communication methods and how to deal with PwDs, especially those with hearing and speech impairments, is part of a comprehensive strategy implemented by Egypt Post. The strategy aims to develop and build the capabilities of Egypt Post staff to provide efficient services to all citizens, especially PwDs, in line with the state's commitment to them.

  So far, about 200 employees have been trained in different areas. Furthermore, 5,000 employees are to be trained nationwide during the next fiscal year.   The training programs provided by Egypt Post for its staff help to hone their skills and give them the expertise they need to communicate effectively with PwDs. These programs cover a variety of topics, including sign language, grammar, letters, numbers, names of ministries and governorates, colors, and currencies.

  Egypt Post, established in 1865, is one of the longest-standing government organizations in Egypt. It is a one-stop shop for a wide range of postal, financial, and governmental services. Thanks to its vast network of outlets, Egypt Post has become a popular destination for public services, including Digital Egypt services, civil status, traffic, National ID renewal, utility bill payment, pension disbursement, current accounts, money transfer, mail, parcels, and express shipping services, among others.